Frequently Asked Questions
Frequently Asked Questions
Purchasing & Shipping
Where do you ship?
Rangetel ships to all consumers within Canada and the United States of America. If you are outside Canada or the U.S., you may inquire about delivery to your location by emailing us here – info@rangetel.com
What is your standard delivery fee?
We offer FREE SHIPPING anywhere within Canada and the United States. If you are outside Canada or the U.S., you may inquire about shipping rates to your location by emailing us here – info@rangetel.com
When will I receive my order?
Orders are sent out within 5-7 business days and tracking information is sent automatically to your email address. Your order will usually arrive within 5 business days from date of shipment.
What is your return policy?
We aren’t happy, unless you are happy. Within 30 days of receiving your order, if you are unhappy with your Rangetel product for any reason, please contact us at info@rangetel.com for next steps.
Billing & Subscriptions
How do I check my subscription & billing dates?
You can login to the My Account page to view your past purchases, and all active subscriptions.
Can't remember your login information?
On the login page, click on the Lost your password link. You will be sent an email link to setup a new password. If you no longer have access to the email account you registered with, please contact us for help.
How do I update or change my payment information?
If you login to the My Account section, you will be able to view all of your active, suspended, or cancelled subscriptions. When you view one of the subscriptions you will have the option to Change Payment. This will let you update your credit card information. If you have more than one subscription, it will provide the option to update for all current subscriptions.
I have more than one subscription, how do I know which device(s) go with each subscription?
In the My Account section, you can view your orders and subscriptions. Each order should have a note at the top that includes the IMEI of the devices that were sent out for that order. If you don’t see that information there, please contact us, and we can look it up for you.
Rangetel GPS Tracking Platform
Can’t remember your Rangetel Tracking Platform password?
Visit the Rangetel Tracking Platform Login page, and click on Forgot Password? You can enter your email here, and will be sent a link to reset your password.
How do I rename my device?
On the computer, or mobile apps: Find your device in the objects list on the left side of your screen. Click the 3 dots to the right of the speed, and select Edit. From this screen, you can edit the name, icons, and colors for your device.
How do I find the IMEI of my device to match it with my Subscriptions?
On the computer, or mobile apps: Find your device in the objects list on the left side of your screen. Click the 3 dots to the right of the speed, and select Edit. On this page you will see the Device IMEI (or Tracker ID). If you click on the advanced tab, you will see the order number or subscription number in the Additional Notes section.
How do I change between KM and Miles?
By default, we configure your account based on the country you order from. You can change the default settings by clicking the setup button in the top right of the Rangetel Tracking Platform on the computer, or in the menu on the Rangetel Mobile apps. From this menu, you can change between Kilometer, and Miles; as well as Liter or Gallons.
Times & Travel History is not showing correctly?
The tracking platform needs to know your timezone in order to display the information correctly for you. You can adjust your timezone and daylight savings time in the Rangetel Tracking Platform by clicking on the setup button.
How do I setup Geofences and Alerts?
View our guide on setting up Geofences & Alerts here.